FAQS

What is included in the price?

We do all the work! We will deliver, set up and style. The next day we will pick up, launder the linens and disinfect the remaining items. Please refer to our themes page to see what is included in each standard package.

Is there a travel fee?

We deliver within 25 miles of Ahwatukee, AZ. Anything outside of 25 miles will have an additional travel fee. Please contact us for details. We reserve the right to decline due to distance.

How do I book?

Please send us a message through CONTACT US / PARTY INQUIRIES. We will then contact you to book your party. An invoice will be emailed for credit card or bank transfer payment, as well as a contract. Your party is not booked until your deposit has been paid and the contract has been signed.

Is there a deposit? When does the remaining balance need to be paid off?

A non-refundable 50% deposit is required at time of booking. The remaining balance must be paid in full 48 hours PRIOR to your event. Failure to pay 48 hours prior will result in cancellation of your party. Your party is not booked until your deposit has been paid and the contract has been signed. You may add additional tents if they are available but they cannot be subtracted after the initial booking.

What is your cancellation policy?

Tiny TeepeeZzz does not refund any cancellations, events must be rescheduled. If you need to reschedule, we will gladly offer you the next available date.

What are the penalty charges?

Any lightly damaged or stained property will result in a penalty charge of $50 plus $100 cleaning fee for each item. Any severely damaged, lost or stolen items will result in a fee equal to its replacement. If rental equipment is not available at time of pick-up, we reserve the right to charge for an additional night.

What type of payment do you accept?

We only accept credit card or bank transfer payments at this time.

Is there an age requirement?

We ask that all guests be 5 and over.

Do you stay and host the party?

We don’t stay and host the party, but we ensure everything is set up just as you need it.

How long is the hire period of the tent package?

Our standard package is for a one night rental. Each additional night is $250.

How much space is required?

Each set up is approximately 4 feet wide by 75 inches long. It is the client’s responsibility to leave enough space for a walkway and safe sleep.

Can the tents be set up outside?

Our tents are indoor only tents.

Will you move furniture to make room for the tents?

Tiny TeepeeZzz requires that the designated tent area be clean and cleared of furniture. We will not move furniture to make room for your event.

How long will it take to set up? Take down?

Please allow 1.5 – 2 hours for set-up and approximately 45 minutes for take down.

Will you need access to power?

Yes, some of our fairy lights require power. However most of our decor uses batteries.

Do my guests need to bring a pillow? Blanket?

Yes, we do not provide pillows to sleep on due to hygiene reasons. We will provide a throw blanket but if the weather is cold, we suggest providing additional blankets or sleeping bags.